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COVID-19 Operating Guidelines & Information For Transportation Businesses

Operation information for shuttles and vehicle-based tour operators.

Transportation and COVID-19 Safety Information from WorkSafe BC: 

Please review the latest version of this content by visiting WorkSafe BC's website

Employers must also ensure they are abiding by any orders, notices, or guidance issued by the provincial health officer, and the appropriate health authority, which are relevant to their workplace.

Employers must take all necessary precautions to minimize the risk of COVID-19 transmission and illness to themselves, workers, and others at the workplace. This includes:

  • Implementing policies that reflect the following guidance from the provincial health officer and the BC Centre for Disease Control around self-isolation. Refer to the WorkSafeBC posters advising workers and visitors of these policies:
    • Anyone who has had symptoms of COVID-19 in the last 10 days must self-isolate at home; symptoms include fever, chills, new or worsening cough, shortness of breath, sore throat, and new muscle aches or headache.
    • Anyone under the direction of the provincial health officer to self-isolate must follow those instructions.
    • Anyone who has arrived from outside of Canada, or who is a contact of a confirmed COVID-19 case, to self-isolate for 14 days and monitor for symptoms.
  • Adjusting practices to encourage physical distancing, such as having some workers (e.g., dispatch, customer service, administration) work remotely wherever possible; staggering start times for drivers to prevent crowding at terminal locations; limiting in-person meetings and other gatherings such as morning huddles or modifying them to take place in open spaces or outside; encouraging workers not to shake hands.
  • Maintaining an up-to-date list of employees at the workplace.
  • Where job tasks require groups of workers to work routinely in proximity, consider creating cohorts, or small groups of workers that work together exclusively to reduce the risk of broader transmission to other workers. If possible, stagger start and finish times and split workers into groups, keeping the same groups together in order to reduce the risk of cross-contamination. Consider dispatching different groups from different locations, which will reduce the number of workers that are impacted in the event of a suspected or confirmed case of the virus.
  • Develop hygiene and cleaning policies that include removing unnecessary shared items to facilitate cleaning; enhancing cleaning and disinfecting practices for high contact areas; incorporating end-of-shift wipe downs for all shared spaces; and ensuring workers are provided with appropriate supplies, like soap and water, hand sanitizer, and disinfectant wipes.
  • Develop cleaning and disinfecting protocols for vehicles, ensuring that high contact areas are appropriately addressed. Ensure adequate time is allocated to cleaning vehicles.
  • Employers are required to provide access to washroom and hygiene facilities for anyone entering their workplace as part of their work, including delivery personnel. Workers who are stationed at remote locations need to be provided with access to an appropriate washroom and washing facilities to be able to maintain adequate hygiene. This may include mobile washrooms, soap and water, hand sanitizer, disinfectant solutions, and disinfectant wipes. Risk assessments should consider the fact that under normal circumstances, workers may have had access to facilities not directly linked to their employer, such as fast-food or retail outlets.
  • Workers tasked with cleaning must be appropriately trained, and any products used for cleaning and disinfecting must be used in accordance with the manufacturer’s instructions.
  • Modify protocols for workers and occupational first aid attendants who may have to perform first aid to fellow workers or riders during the COVID-19 pandemic. See OFAA protocols during the COVID-19 pandemic: A guide for employers and occupational first aid attendants.
  • If masks or other personal protective equipment are required by the employer’s safety plan, ensure they are used appropriately and available for use by workers at the time of their shift.
  • Ensure areas where passengers access leaflets, timetables, magazines, and newspapers from transit vehicles and vessels, public waiting areas, and walk-in-centres and shared workspaces are included in cleaning and sanitizing procedures.
  • Inform workers of the safety plans, protocols and steps that are being taken to protect them. Train them on new or adjusted protocols, and re-orient workers who have been absent from the workplace. See Best practices for orienting and training workers.
  • Where worker schedules and work locations can make it difficult to monitor and supervise workers, ensure there are effective procedures for supervising workers. See Supervising for health and safety.
  • If staff need to travel between workplaces in pool vehicles, maintain physical distance in vehicles wherever possible. Consider separate vehicles if possible. Larger vehicles may be able to accommodate physical distancing by using a seat configuration that maximizes distance between people. Consider grouping workers into small groups that travel together exclusively to reduce the risk of broader transmission.
  • Establish a mechanism for ensuring orders and guidance from the provincial health officer are communicated to passengers, including guidance around non-essential travel and travelling by public transportation if you have symptoms of COVID-19. Ensure these policies are broadly understood, posted as needed online and at locations that will help passengers understand these obligations, and provided in languages that will be understood by passengers.
  • Encourage customers to purchase fares online or at fare stations. Encourage the use credit cards and loyalty cards wherever possible and have customers scan or tap their cards and handle the card readers themselves. Encourage tap payment over pin pad use. If customers do pay with cash, establish hygiene practices that include washing or sanitizing hands after handling cash.
  • Assess occupancy limits for buildings, vehicles and other areas so that you can maintain physical distancing in these spaces. See Help prevent the spread of COVID-19: Occupancy limit.

Question: For those of us using vehicles, when tour options open again, will there be guidelines we can use to ensure the safety of our clients... for example, with my business we use large saloon vehicles…

we have transportation guidelines on our website. We also address this in our COVID FAQs.

For more specific information about specific transportation sectors such as marine passenger vessels, busses, and delivery services, visit WorkSafe BC's website.