SuperHost® Foundations of Service Quality™

A comprehensive and practical introduction to customer service best practices, SuperHost Foundations of Service Quality is an essential first step for all customer service professionals.

Designed to sharpen in-demand transferable skills like teamwork, communication, and conflict resolution, this course is full of interactive activities and action-oriented tips to prepare you for the front lines.

Why Take Foundations of Service Quality? (aka What’s In It For You)

  • Competitive advantage in the job market
  • Enhanced transferable skills such as communication, adaptability, and resourcefulness
  • Increased confidence and professionalism
  • Why Offer Foundations of Service Quality? (aka What’s In It For Your Business)

Why Offer Foundations of Service Quality? (aka What’s In It For Your Business)

  • Improved overall customer satisfaction
  • Increased recognition for service excellence
  • Improved employee competence and a happier, more productive workplace

This course covers:

  • Relationship between service quality, customer experience, and business objectives
  • Tailoring service to meet and exceed customer expectations
  • Communication etiquette and service recovery techniques
  • Using metrics to assess customer experience and service quality
  • Role of front-line employees in businesses success

Ready to get started?

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